Support Connect
Welcome to Zeromagtech’s Support Connect portal—a trusted space for gamers, developers, esports enthusiasts, and tech innovators to find answers, share insights, and connect with the team driving one of the most dynamic voices in the world of gaming technology. Based in Schenectady, New York, and anchored in a culture of curiosity and collaboration, we’re here to support your journey through the worlds we explore—whether digital or analog, indie or pro-tier.
As a platform built to dissect the pulse of interactive entertainment—from evolving playstyles to esports strategy, from gear optimization to experimental mag-based engines—Zeromagtech approaches every topic with clarity, depth, and actionable knowledge. And we bring that same commitment to care in how we serve our readers, contributors, and collaborators through our support experience.
What You Can Expect
The Support Connect experience is designed to prioritize three things: responsive communication, transparent processes, and community respect. Whether you’re troubleshooting website features, inquiring about contributor opportunities, requesting a correction on gear specs, or interested in collaboration, know that our team is listening—and we aim to respond with precision, not platitudes.
For contributors, game dev studios, or esports organizations wishing to get featured or partner with us, this page is where your idea begins. Here, we empower both new voices and seasoned creators to engage with us directly and confidently. Our support specialists respect your time and your skill, and we bring that same respect to every message we send or call we answer.
Key Contact Categories
Technical Support
If you’re experiencing issues with site navigation, newsletter subscriptions, game engine demo access, or content viewing settings, our tech support team is ready to assist. We constantly improve digital stability across screen types and bandwidth conditions, and your feedback is central to that mission. Expect timely, platform-aware responses from people who understand both the frontend UX and backend logic that power Zeromagtech.
Contributor Assistance
Writers, gear specialists, game researchers, and esports commentators rely on clear communication with our editorial team. Support Connect ensures you get the tools, formatting guides, editorial checklists, and transparent turnaround timelines needed to contribute at your best pace. If you’re just getting started or want to expand your role in our contributor network, introduce yourself via Support—we’ll take it from there.
Community and Collaboration
Are you a game engine dev exploring magnetic or haptic response? An esports coach looking to analyze play meta data? A hardware startup designing wearable DE inputs for pro gaming? Support Connect is your gateway into deeper explorations with Zeromagtech. We foster meaningful collaborations rooted in tech, design, and performance science—and through this portal, we’re listening for what’s next.
Content Clarification
We take a rigorous editorial approach. Sometimes that means correcting, refining, or expanding previously published content. Whether it’s a mag-core calibration update or a missed release detail on an up-and-coming indie build, send us your input so we can improve our shared record. Precision matters, and we’re committed to real-time accountability.
Our Commitment to You
Support isn’t a ticket number—it’s a conversation. We’re real people, immersed in cost-per-frame breakdowns, engine latency logs, and meta-shifts in international MOBAs—and when you reach out, it’s with open respect and knowledge in return. Every piece of support we provide carries Zeromagtech’s seal of editorial transparency and user-focused integrity.
Need to connect beyond the screen? You can reach us by phone during our business hours at +1 518-357-3301 or send us your inquiry via email to [email protected]. Our support coordinators are on standby to help troubleshoot, clarify, and connect you with the right department or editor.
Open Monday to Friday, 9 AM–5 PM EST
Our Founder’s Commitment
Koralia Tornhanna, the founder of Zeromagtech, built this platform from a desire to demystify the deep systems behind play—both technical and cultural. Her background in experimental interfaces, esports ecosystem design, and game theory created a foundation for a publication that sees gaming not just as entertainment, but as ecology. Her vision continues to guide our service philosophy, reminding us that when we support players, developers, readers, and creators with clarity and respect, we elevate the entire culture. Learn more about Koralia Tornhanna.
FAQ and Specialized Routing
“How do I pitch a new feature article?”
We welcome contributor interest through our submissions portal. For editorial guidelines, approval timelines, and publication schedules, use Support Connect or go directly to Writers Join where our full contributor documents live.
“Can I partner with Zeromagtech for a gear review or collaborative giveaway?”
Yes! Fill out our query form through Support Connect for all media, sponsorship, and product inquiry paths. We evaluate each proposal on editorial alignment, reader value, and clear disclosures.
“I have a correction or update to one of your published posts—how do I request a revision?”
Use the contact methods listed here to make your case. We’ll review and, where appropriate, revise or append content with full visibility. We value transparency and correct our public record with speed and clarity.
“How long does it take to receive a response?”
Our support team typically responds to new inquiries within 24–48 business hours. Complex queries—particularly involving external partners—may require additional follow-up time, but we communicate status updates regularly throughout that process.
“Will I hear from a real person?”
Absolutely. All Zeromagtech support is handled in-house by our operational editorial staff, platform technicians, or dedicated contributor liaisons. We don’t automate answers to nuanced issues—and we never route you through confusing third-party pipelines.
Location and Infrastructure
Our headquarters is located at 1102 Golden Ridge Road, Schenectady, New York 12303. This location serves as our editorial operations center and is equipped with lab-grade A/B testing setups for peripherals, proprietary testing rigs for mag-aligned game engines, and a secure review studio for pre-release builds and esports replays. Access is currently invite-only for contributors and partners, but event previews and co-research visits are scheduled quarterly through Support Connect.
Accessibility and Accommodation
Zeromagtech welcomes communication from team members and contributors of all physical, cognitive, and linguistic needs. If you require accessibility accommodations—either in site navigation, submission formatting, or real-time communication—please outline your needs via our contact form or direct email. Our default culture is customizable, and we’re actively developing inclusive practices at every stage of the contributor and reader journey.
One Final Note
Support isn’t where the work ends—it’s where the conversation evolves. Everything we explore—engine dynamics, competitive gameplay, control optimization—requires willingness from both sides to troubleshoot, tweak, try again. That’s what Support Connect is for: a place to center that shared curiosity and keep it flexible, professional, and human.
Want to dive deeper into game engines, esports dynamics, or gear tunings?
Explore our living library of deep-dive articles, tech reviews, and competitive breakdowns at Zeromagtech—your launchpad for the best in smart, testable, and honest-to-frame gaming content.